Maybe I am just missing it or don’t know how to use search properly but I cannot find any information about making users create an account before being able to submit a ticket.
I don’t want to use LDAP or BlackBox and can see that, even though it doesn’t actually spell it out but should, a user can eventually create an account if they so happen to stumble in to the ‘Check on a Request’ page. It shouldn’t be that difficult really.
I am trying to evaluate this as a possible solution for my company. Is the wording for ‘Check on a Request’ editable so they know that they can create an account? Has anyone come up with a way to make users create an account before being able to create tickets?
Thanks for any info…