Up until last year we only provided support in English, making the append response tool easy to configure and use. Now we service 3 lanagues and are about to add 2 others. Is there a way to allow multi-lingual support staff to have access to the ‘append responses’ that are in the languages they speak and hide the extra languages for other staff? Right now everything is set-up as ‘global’, however this is not the most efficient.
Please let me know if there’s a known work around or any word on getting this updated?
What I would like to do is be able to set-up ‘append response’ groups - so that I can show/hide the replies available to the staff based upon language.