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View Closed Request in Portal


#1

Is there a configuration somewhere that allows a submitter to view a Request History after it has been closed? Maybe I’m missing something, but it seems odd to default it to not viewable just because it’s not active anymore.


#2

bump. Anyone know the answer to this?

Customers are trying to view the history of closed requests but see nothing. Any way to change this?

Thanks -


#3

The system allows the request to be seen without a login for 2 days after closing. You can adjust this by modifying the template request.check.tpl.php which in 2 locations has “2 day” and can be modified to as long/short as you like.

The customer can always see it if they have logged in though.