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Viewing all responses


#1

We recently changed our Help Spot set up. In the old version, we could actually see a list of all of our responses. This made it easy to find responses to update them.

Now, we have to actually know the name of the response. We can’t just scroll down into a category.

This is incredibly cumbersome when attempting to update responses.

Is there any way we can see all of our responses at once? Or at least all responses in a particular category?


#2

Hi Betsy,

The list is there as before, searching is just another option. Click the ‘responses’ button next to the search box and you can navigate to them as before. For ones you know the name of you can use search to find them faster.