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Wav file attachments


#1

I have tickets with wav file attachments and when I try and open the ticket I get a server error 500 in IE and blank screen in Chrome and Firefox. If i preview the ticket I can play the file or download the file I just can’t open the ticket… Any suggestions?


#2

Hi Doug,

Is there anything else odd other than just the wav files? Lots of notes or something like that?

It’s odd that it would do a full page 500 like that from a history item as the history loads separately.


#3

There is not great deal of text. These are emails coming from the voicemail server with voicemails attached. I have tried different attachments like word, excel, zips, ect. they all work.


#4

Hmm, ok we’ll have to log that as a bug and take a look. We’ll let you know if we can’t recreate it or need any other info.


#5

I was checking in on this to see if you had a chance to duplicate the issue. I have more time and was going to do more testing on my side since the call center is riding me about getting this fixed. Thank you sir.


#6

Ian,

I found our our issues and it is the fact that our Database grew to 35GB and attachments were going to the database. I switched to move attachments to the local drive and it seems to be working. Sorry to waste your time.


#7

Ah, great!

Version 4 is going to move attachments to disk by default and we’ll probably also have a way to archive old stuff as well so should be able to get that big DB cleaned up for you in the next release.