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WYSIWYG Editor not loading


#1

Hi,
When writing a knowledge book article the WYSIWYG editor has not been loading. Html script (with code etc.) comes up but no editor/buttons above the text box. Tested on Chrome/Firefox/IE.


#2

Make sure it wasn’t turned off in admin-settings-knowledge books


#3

Yeah. I have checked that. It was enabled and not loading so I disabled it and then re-enabled it a few days later. I left it for a couple more days and it was still not loading.


#4

Hi James,

Could you check to see if there’s any javascript errors via the developer tools in the browser.


#5

Hi,
Thanks.

Hopefully this is what you wanted me to do.
In Firefox - Tools -> Web Developer -> Error Console.

I then refreshed a webpage containing the WYSIWYG editor. There are no errors on the page, but there are quite a lot of ‘Warnings’ (+100 by my guess).

Thanks again.


#6

Look in /static_3.1.6/js/tiny_mce_3432/ and see if there’s any .gz files in there. If there are delete them and see if that fixes it.


#7

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