I’ve just installed HelpSpot for the first time (self-hosted, version 4.6.4).
It seemed to install okay, but I’ve just noticed that whenever I click the Save button on the Admin > Settings pages (/admin.php?pg=admin.settings), I get a 403 error message:
You don’t have permission to access /admin.php on this server.
Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.
Any ideas why this is happening? There’s nothing in the error_log file. I’ve enabled errors in config.php but there’s nothing appearing in data/logs at all.
I can save settings fine on the staff page okay (/admin.php?pg=admin.users&resourceid=1&showdeleted=0).
My hosting is cPanel reseller hosting using PHP 7 (PHP Server Variables (php:7.0.13 , zend:3.0.0) | Encoded With: ionCube), The same issue happens if I change the PHP to PHP 5.6.